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Returns and Refunds
a. Incorrectly supplied products
You should check all products you receive against your order. If the products you receive are incorrectly supplied on delivery, then you must return the products to us as soon as possible. No additional fees are charged.
b. Defective products
In case you identify a defect on a new product, you can return it to us with the proof of purchase and all other documents. We will check it and then fix or replace it. Otherwise, you can exercise the right to cancel our contract.
Defective products can be returned to Aegean Electronic stores (if applicable) or at your expense, with a courier of your choice.
Defective products can be returned to Aegean Electronic stores (if applicable) or at your expense, with a courier of your choice.
c. Your right to cancel
If you are contracting with us as a consumer online or by phone, you have the right to cancel all or part of your contract at any time up to 14 calendar days after the day on which you receive the goods or services you ordered. To exercise your right of cancellation, you must inform us of your decision to cancel the contract in writing within 14 calendar days after the day on which you receive the goods or services you ordered, which you can do by filling in the parcel summary when you return your order.
You must take reasonable care of the goods while in your possession. You shall send back any goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from the contract to us. The deadline is met if you send back any goods before the period of 14 days has expired. You will have to bear the direct cost of returning any goods to us.
Products should be returned in or with their original packaging. You are only liable for any diminished value of the goods resulting from the unnecessary handling of the goods in excess of what is necessary to establish the nature, characteristics and functioning of the goods.
If you prefer you can send the return at your expense, with a courier of your choice. Otherwise, products can be returned to all Aegean Electronics stores.
In any case, you are encouraged to ask us to provide you with our detailed Refund Policy and any extra information needed.
You must take reasonable care of the goods while in your possession. You shall send back any goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from the contract to us. The deadline is met if you send back any goods before the period of 14 days has expired. You will have to bear the direct cost of returning any goods to us.
Products should be returned in or with their original packaging. You are only liable for any diminished value of the goods resulting from the unnecessary handling of the goods in excess of what is necessary to establish the nature, characteristics and functioning of the goods.
If you prefer you can send the return at your expense, with a courier of your choice. Otherwise, products can be returned to all Aegean Electronics stores.
In any case, you are encouraged to ask us to provide you with our detailed Refund Policy and any extra information needed.
Phone number: 210-3007721
Email: store@aegeanel.com